Home → FolderSizes FAQ → Product Registration → I've lost my registration details
1.1. I've lost my registration details
We're happy to help you locate your product registration / license details.
In November of 2007, we switched order processing partners from eSellerate to Plimus. Both provide after-sale customer support systems that will allow you to retrieve your order information, along with the associated license data (e.g. product registration data). Which one you use depends upon when you placed your order.
If you placed your order online prior to November 27th of 2007, then please visit the eSellerate purchase support system:
http://store.esellerate.net/store/support/
If you placed your order online after November 27th of 2007, then please visit the Plimus purchase support system:
http://www.plimus.com/escalate_shopper_issue.jsp
Note that you'll need an order reference number to use the Plimus page referenced above. If you don't have your Plimus order reference number, you can find it here:
http://www.plimus.com/find_shopper_order.jsp
Finally, if you didn't purchase online through either of these systems, please email us and we'll help you investigate further.
Thanks for using Key Metric Software products!